📒 원스탑서비스센터(입학팀) 근로학생 가이드북

• 전화 받을 때 멘트 · 당겨 받는 법 · 누구 대신 받을 때 멘트 익히기
• 바른 자세 / 출퇴근 시 인사
• 문의 학생 오면 적극적으로 응대
• 물건은 사용 후 제자리 (소모품 제외)
• 근무 변경은 특별한 경우에만 — 최소 하루 전 허락받고, 허락 후 스프레드시트에 작성
• 채울 수 있는 물건(핸드타올, 페트생수 등)은 수시로 채우기
• 메일은 부서 대표 메일 — 정중·친절·정확하게
• 모르는 내용은 스스로 먼저 알아보기 (모집요강·공지방으로 풀리는 건 직접 해결)
• ECOUNT, 스프레드시트 등 사용법 익히기
• 받은 일은 미루지 말고 바로 처리
• 누가 일을 요청하면, 그 일을 다 끝냈을 때 꼭 요청한 사람에게 보고하기
• 퇴근까지 못 끝내거나 자리를 비울 땐 일을 준 사람에게 보고 후 인계 또는 다음 날 이어서

• 출근하면 블라인드 올리고 문 다 열기 / 퇴근할 때 문 다 닫고(앞문만 X, 전부) 블라인드 닫기
• 아침에 앞쪽 학생·뒤쪽 선생님 + 싱크대 옆 쓰레기봉투 교체 (대/소 구분) — 2/3 이상 찼을 때만 교체 (비닐 절약)
• 정수기 물통 확인 — 없으면 즉시 교체 (새/빈 물통은 회의실에 정리)
• 탕비실 점검: 탕비실 점검표 확인 후 본인 당번 순서에 맞게 청소
• 파쇄기 비우기 / 우체국 다녀오기: 근무표 시트에서 본인 당번 날짜 확인 → 해당일에 파쇄기 비우고 우체국에서 우편물 가져오기

🔗 근무표 시트 열기

• 개인일정·병가로 인한 근무 변경은 한 달에 한 번만 가능
• 단, 교수님 상담 등 불가피한 특별한 경우는 예외로 인정
• 변경 원할 땐 최소 하루 전에 허락받고, 허락 후 스프레드시트에 작성
• 현재 학생 담당: 송민희 선생님 — 근무 변경 문의는 민희샘에게

⚠️ 대학원마다 제출 기한이 모두 다릅니다 — 헷갈리지 마세요. 어학성적 추가 제출/장학 문의가 오면 먼저 어느 대학원 지원인지 확인(일반 / 경영전문 / 융합과학기술)하세요.

• 일반대학원: 기한 내 미제출자는 입학 학기 개강일부터 3일 이내 대학원 교학과(광개토관 905호) 제출 가능 → 이 경우 장학금은 학생 계좌로 현금 지급 (모집요강 12p)
• 경영전문대학원: 그 이후에는 개강일 전까지 경영전문대학원 교학과(광개토관 417호) 제출 (9p)
• 융합과학기술대학원: 사무실 확인 결과 학기 중 제출 가능하다고 함. 단 모집요강에 없는 내용이라, 학생 문의 시 융합대 사무실에 직접 확인해 준다고 안내

• 일반대: 대학원 교학과 · grad@sejong.ac.kr · 02-3408-4187
• 경영전문대: ssmba@sejong.ac.kr · 02-3408-4479
• 융합대: artsgrad@sejong.ac.kr · 02-3408-3683

다른 국가(또는 중국) 선택 + 한국 '신용'카드로 결제하면 가능은 합니다. 단, 추천하지 않습니다.

• 한국에서 발행된 카드: 가능하나 KRW로는 결제 불가 → 타 통화로 변환해 결제 (카드사 수수료 발생)
• 외국에서 발행된 카드: 가능

• 카드 타입에 따라 flywire의 Manual Quality Check(MQC)를 통과 못 해 결제가 거절될 수 있음
• 외화결제 카드라 MQC를 통과해도 카드사가 추가 수수료를 청구 → 실제 flywire에 낼 금액보다 더 큰 금액이 차감될 가능성이 매우 높음

자금세탁 방지 규정상, Flywire 환불은 결제할 때 사용한 그 계좌로만 가능합니다.

• 한국 계좌로는 환불 불가 — 학생이 한국에 있어도, 결제 시 사용한 본국 계좌 정보를 제출해야 함
• 학생이 한국 계좌를 주는 경우가 있는데 전달하지 말 것

환불 시 Flywire가 결제자에게 요구하는 서류·정보

• ① 은행 증빙 서류(한 문서에 모두 표시): Flywire로 결제한 금액 + 최초 출금 계좌번호
  ※ Flywire 영수증은 증빙으로 인정 안 됨
• ② 계좌 정보: 수취인명(계좌 소유자) · 수취인 주소 · 계좌번호 · 은행명 · SWIFT 코드(BIC)

편입학 규정 (일반대학원)

• 국내·외 대학원의 동일/관련 전공에서 1학기 이상 이수 + 6학점 이상 취득자 지원 가능 (전적대학 취득학점 중 1학점 이상을 수료학점으로 인정받을 수 있어야 함)
• 6학점 이수 '예정'도 지원 가능
• 같은 과정끼리만 편입 가능 (석사→석사, 박사→박사)

학점 인정

• 인정 학점 12학점 이상 → 2학기 입학(1학기 인정) / 24학점 이상 → 3학기 입학(2학기 인정)
• 석사/박사 재학생이면 학점인정신청서 2번 제출(학과 작성):
  ① 현재 수강과목(성적 미발표 포함) 포함해 작성+전형 진행(이수 조건부)
  ② 합격 시 개강 1~2개월 전 최종 성적증명서를 학과 제출 → 최종 학점인정신청서를 교학과 제출

편입생 지원자 발생 시 절차

• ① 지원자에게: 학과에 성적표(+수강신청확인서) 보내서 학점인정신청서를 원스탑에 보내게 안내
• ② 학과 → 담당자에게 발송
• ③ 담당자 → 교학과에 검토 요청(이수구분 등 오류 확인)
• ④ 검토 후 지원자에게 서명 요청
• ⑤ 지원자 출력·서명 후 스캔본을 지원학과에 송부
• ⑥ 지원학과에서 출력 후 학과장/지도교수 날인하여 원스탑서비스센터로 제출

1. 후크(hook)를 누르고 넘길 사람 번호를 누릅니다.
2. 그 사람 전화기가 울리기 시작하면 바로 수화기를 내려놓으면 됩니다.
3. 상대가 받아 통화가 연결됩니다.

넘길 사람이 통화중일 때

• "뚜뚜" 하는 통화중 소리가 들립니다.
• 원래 발신자에게 돌아가려면 후크를 여러 번 누르며 소리를 들어보면 다시 연결됩니다.
• 돌아가면 발신자에게 "지금 통화중이십니다" 안내하고 연락처(번호)를 받아 둡니다.

• 모든 서류에 접수도장 찍기 (명칭은 '접수도장'으로 통일)
• ⚠️ 찍기 시작하는 날짜는 매 차수마다 따로 정합니다 — 그 차수에 정한 날짜부터 도착하는 서류에 찍기. 차수마다 변동되니 그때그때 확인!
• 호구부와 묶인 서류는 한 번만 찍어도 OK
• 검증완료 도장은 언제나 해당 페이지 오른쪽 위
• 스캔: 우측 상단 초록색 도장 없는 서류는 스캔하지 않기

• 서류를 철(제본)할 때는 투명파일을 빼고 철합니다.
• 철 완료되면 바인더 번호가 있는 명단을 잘 보관하기
• 철용 바인더: 파이프 바인더 B875-7A (2Holes, 10cm)

라벨 서식 (폰트: 레시피코리아 M)

• 라벨지(10칸): 대학이름 / 학과+전공
• 라벨지(16칸): 시기
• 라벨지(16칸): 명단 번호
• 인덱스(1.8cm): 명단 번호

라벨지 출력법

• ★ 반드시 NEW(새) 라벨지 사용 — 안 쓰면 고장 위험
• ① 학생 3번 자리에서 인쇄 → '라벨프린터' 선택
• ② 컬러 복합기 왼쪽 뚜껑 열어 라벨지 뒤집어(↑가 위로) 놓기
• ③ 인쇄

학부·대학원 공통 색상 체계입니다 (분류는 계열 기준으로 동일). 색 점은 실제 스티커 색.

• 인문계열 (red) — 국어국문 · 영어영문 · 일어일문 · 중국통상 · 교육 · 역사 · 미디어커뮤니케이션 · 행정 · 국제학부 · 법학부 · 글로벌인재학부
• 경영·경제 (orange) — 경영 · 경제
• 호텔 (brown) — 호텔관광외식경영
• 공대·자연·생명 (green) ※컴공 제외 — 수학통계 · 물리(천문) · 화학 · 천문우주 · 식품생명공학 · 생명시스템 · 스마트생명산업융합 · 전자정보통신 · AI융합전자공학 · 반도체시스템공학 · 정보보호 · 소프트웨어 · 콘텐츠소프트웨어 · 창의소프트학부 · AI로봇 · 지능기전공학 · 인공지능데이터사이언스 · 지능정보융합 · 건축공학 · 건축학 · 건설환경공학 · 환경에너지융합 · 바이오융합공학 · 바이오산업자원공학 · 기계공학 · 우주항공시스템공학 · 나노신소재공학 · 에너지자원공학 · (양자)원자력공학 · 첨단의약
• 컴퓨터공학 (blue) — 컴퓨터공학
• 음악 (pink) — 음악
• 예체능 (yellow) ※음악 제외 — 회화 · 디자인이노베이션 · 체육 · 무용 · 패션디자인 · 만화애니메이션 · 영화예술
• 협동과정·자유전공 (black) — 학과간협동과정(공연영상애니·스마트생명산업융합·기후에너지융합·기후테크융합·도시부동산유통·해양시스템융합·복지커뮤니케이션·한국어번역) · 자유전공학부
• 스캔확인완료 (gold) · 졸업예정자 (purple)

ECOUNT에 입력할 때 쓰는 약어입니다.

• F2 = FORM 2 · 학업계획서 (Study Plan)
• F4 = FORM 4 · 연구업적목록 (List of Research Accomplishments)
• F5 = FORM 5 · 유학경비부담확약서 (Letter of Confirmation on Financial Support)
• F6 = FORM 6 · 수학능력확인서 (Letter of Verification of Research Capability)
• F7 = FORM 7 · 외국인 유학생 외부연구과제 연구원 추천 확인서 (Letter of Recommendation on a Researcher for an External Research Project)
• CHSI(D) = Online Verification Report of Higher Education Degree Certificate
• CHSI(Q) = Online Verification Report of HE Qualification Certificate
• CHSI(R) = Online Verification Report of Student Record

📄 양식 다운로드

• Form 2 · 학업계획서
• Form 4 · 연구업적목록
• Form 5 · 유학경비부담확약서
• Form 6 · 수학능력확인서
• Form 7 · 외국인 유학생 외부연구과제 연구원 추천 확인서

원칙적으로 제출한 원본 서류는 반환하지 않습니다 (합격·불합격 무관).

• 지원자 제출 서류는 10년 보존 대상 (행정안전부 국가기록원 준칙)
• "생애 단 1회 발급"이라는 주장은 대부분 사실이 아님 — 재발급이 어려운 것뿐, 받을 수 있는 경우가 많음
• ⚠️ 원서접수 기간이 지난 뒤에 원본을 돌려주면 지원 당시 제출 서류가 없어져 나중에 우리 쪽(사무실)에 문제가 생길 수 있음

그래도 "생애 1회라 반환해달라"고 강하게 요청하면

1. 생애 1회 발급이 맞다는 공식 문서를 가져오라고 요구 (대부분 없어서 반환은 거의 안 일어남)
2. 인정 가능한 공식 문서: 발급 기관의 공식 도메인 이메일 · 발급자 서명 있는 원본 · 그 나라 법령에 명시 · 교육부(또는 동급 기관) 확인 문서 등
   (이메일 시 그 서류 PDF 재첨부, PDF 없으면 서류 고유 번호 기재)
3. 반환이 확정되면: 양면 동일 복사본 만들어 원본대조필 도장 → 그 문서에 날짜·요청자·생애 1회 사유·원본 전부 확인 후 반환 기록 + 생애 1회 공식 문서도 학생 서류에 함께 편철
4. 픽업 정보(누가·언제·정확히 어떤 서류)는 본인 이메일로 대표 이메일에 / 픽업 시 반출대장 작성 / 받은 이메일은 담당자에게 전달

■ 기준

• 기준 금액: 16,000 USD / 20,000,000 KRW / 110,000 RMB (그 외 통화는 원화(KRW)로 환산해 금액 옆에 작성)
• 은행잔고는 최종학력/서약서 도착예정일 30일 이내 발급본이어야 함

■ 접수·표기

• 새 잔고를 받으면 우리가 보낸 '잔고 원본 요청 엑셀' 버전과 같은지 확인
• 잔고 오른쪽 위에 연필로: 이름 + 수험번호 + 학과 + 본/부/모 + '잔고' + 날짜 + ㅇㅍ(우편)/ㅂㅁ(방문)
• 외국인등록증 복사본을 제출했으면 은행잔고증명원 앞에 놓기
• 사본이면: 검증 가능 시 검증 후 → 검증방법(QR·URL·검증번호 등) 적힌 곳 바로 근처에 검증완료 도장 + 검증일·검증인 기재

🇨🇳 중국 관련

• ⚠️ 4개 은행 발급본만 인정: 중국은행(中国银行) · 농업은행(农业银行) · 공상은행(工商银行) · 건설은행(建设银行)
• 동결 날짜가 개강일 이후인지 확인 필수
• 한국에 있는 중국 학생은 Bank of China, Seoul Branch 제출 가능

• 서약서(졸업예정 확약) 받는 대상은 학부/대학원·졸업시기별 기준 있음 → 그 외 졸업예정자는 최종학력만 제출 (구체 시기·제출 마감은 차수마다 확인)
• 처리: ECOUNT + 스프레드시트 + 날짜(ㅇㅍ/ㅂㅁ) + 검증 + SOS 업로드
• 서약서/학력 제출 학생은 ECOUNT에 '졸업/졸업예정' 확인
• 이메일로 받지 않음 — 학생이 물어보면 무조건 방문/우편
• 졸업예정 학생 체크: ① (특히 학부생) 졸업 언제? 다시 제출하는지 ② SOS 업로드 여부 ③ 외국인등록증 있는 학생? 한국 은행 냈는지 ④ 등록금 납부 여부
• 1차 등록금 미납 학생은 2차 등록 기간 납부 가능 → 표입 발급 등은 2차 일정 기준으로 진행
• 미비 이메일 보내기 전, 담당 선생님과 먼저 확인
• 담당: 학부=미리쌤 / 일반대=길관웅쌤 / 경영전문대·융합대=세혁쌤
• 서류 처리 완료하면 바로 서랍의 바구니에 넣기

Initiated (시작됨)

• 결제옵션 선택 + 환율 고정(부킹)했지만 아직 결제 완료 X / flywire 비용 미수령. 방법·환율 변경해 재부킹하면 결제 ID 여러 개 생길 수 있음
• flywire 미입금 상태. 카드=실시간(Guaranteed), 계좌이체=평균 10시간 후 반영. 하루 지나도 Initiated면 학생이 결제 ID+송금 증명서를 support팀에 보내면 확인 가능
• 취소(납부기간 초과 등) → 세종대에서 flywire에 요청. 학생이 이미 송금완료+미입금이면 반환 시 은행 수수료 $20

Verifying / Processed (인증·처리됨)

• 국가별 필요서류 미제출 또는 추가 보안절차 필요 상태 (중국·베트남·인도 학생이 계좌이체로 결제 시 학교 발행 인보이스 반드시 업로드)

On hold (보류 중)

• 결제 완료했으나 환불요청이 들어와 학교 컨펌 대기 중이거나, 부킹 시 필수정보 미입력 → flywire가 학생에게 연락, 회신 올 때까지 홀딩

Guaranteed (보장됨) — 결제 완료

• 학생 결제 완료, flywire 내부 프로세스 진행 중 (이메일로 환불신청 가능)

Delivered (전달됨)

• flywire가 학교로 송금 완료 (송금일로부터 영업일 2일 후 학교 계좌 입금, 대시보드로 환불신청 가능)

Expired (만료됨)

• 부킹 만료일 내 결제 미완료로 자동 취소

Cancelled (취소됨)

• 학생이 다른 결제방식 선택 등으로 결제 미완료하고 직접 취소

메일 주소를 다시 점검하세요.

• 이메일 주소가 잘못되지 않았는지 확인
• ID에 지원자의 이름·생년월일이 있다면 정확한지 확인
• 점(.)이 빠졌거나 2개 이상 들어가지 않았는지 확인
• 플랫폼(@뒤) 스펠링이 정확한지 확인

• Learn phone greetings · how to pick up another desk's call · how to answer for someone else
• Good posture / greet when arriving & leaving
• Help visiting students proactively
• Return items after use (except consumables)
• Shift changes only in special cases — get approval at least one day ahead and write it on the spreadsheet after approval
• Refill refillable items often (hand towels, water bottles, etc.)
• The mailbox is the department's official email — be polite, kind, accurate
• Figure things out yourself first (if it's in the guidelines or a quick search, solve it yourself)
• Learn ECOUNT, spreadsheets, etc.
• Do assigned tasks right away, don't delay
• When someone gives you a task, report back to them once it's done
• If you can't finish by end of day or must step away, report to the person who gave the task, then hand off or continue next day

• When you arrive: raise the blinds and open all doors / when leaving: close all doors (not just the front) and lower the blinds
• In the morning, change the trash bags for the front students, the staff behind, and by the sink (sort large/small) — only when 2/3 full or more (to save bags)
• Check the water dispenser — replace immediately if empty (store new/empty bottles in the meeting room)
• Pantry check: check the pantry checklist and clean according to your duty rotation
• Empty the shredder / go to the post office: check your duty date on the work schedule sheet → on that day, empty the shredder and pick up mail from the post office

🔗 Open the work schedule sheet

• Shift changes for personal schedule or sick leave are allowed once a month
• Exception: unavoidable special cases (e.g., meeting with a professor)
• Get approval at least one day ahead and write it on the spreadsheet after approval
• Current student manager: Ms. Song Min-hee (송민희) — ask her about shift changes

• Do not clip nails in the office — clip them at home
• Always restore the sink to like-new after use (no saliva, food, or water left behind)
• When you have work to do, don't use your phone or watch a tablet — don't wear earbuds — you must hear it the first time someone calls you
• You're an adult — if you don't want your phone or tablet taken away like in high school, manage yourself 😉

⚠️ Each graduate school has a different deadline — don't get confused. For these inquiries, first confirm which graduate school the student applied to (General / Business / Convergence S&T).

• General Graduate School: those who missed the deadline may submit within 3 days of the semester start to the Grad Academic Office (Gwanggaeto #905) → here the scholarship is paid in cash to the student's account (guidelines p.12)
• Graduate School of Business: after that, submit before the semester starts to the Business Grad Academic Office (Gwanggaeto #417) (p.9)
• Graduate School of Convergence S&T: the office said submission during the semester is OK. But it's not in the guidelines, so if a student asks, say you'll check directly with the Convergence office

• General: Grad Academic Office · grad@sejong.ac.kr · 02-3408-4187
• Business: ssmba@sejong.ac.kr · 02-3408-4479
• Convergence: artsgrad@sejong.ac.kr · 02-3408-3683

It's possible by selecting another country (or China) + a Korean credit card. But not recommended.

• Card issued in Korea: possible, but cannot pay in KRW → must convert to another currency (card company fee applies)
• Card issued abroad: possible

• Depending on card type, it may fail Flywire's Manual Quality Check (MQC) and be declined
• Even if it passes MQC, since it's a foreign-currency card the card company adds extra fees → likely to charge more than the actual amount

• For inquiries that belong to another department (not ours) → connect the caller to that department
• If you don't know which department → transfer to the operator (switchboard)
• Emails about interpretation support for Academic Affairs → apply a label

Per anti-money-laundering rules, Flywire refunds only to the account used for the original payment.

• Refund to a Korean account is not possible — even if the student is in Korea, they must submit the home-country account info used to pay
• Students sometimes give a Korean account — do not forward it

Documents/info Flywire requests from the payer

• ① Bank proof (all on one document): amount paid via Flywire + original debit account number
  ※ A Flywire receipt is NOT accepted as proof
• ② Account details: holder name · address · account number · bank name · SWIFT (BIC)

• If a Chinese student gets a better rate via local bank transfer, they can send proof to Flywire live chat to have the rate matched
• Card payment may be blocked depending on the situation → then pay with someone else's card (esp. Russia: both card & transfer are X)

Transfer rules (General Graduate School)

• Eligible: completed 1+ semester and earned 6+ credits in the same/related major at a domestic/overseas grad school (at least 1 credit from the prior school must be recognizable as completion credit)
• Those expecting to earn 6 credits may also apply
• Transfer is allowed only within the same program (master→master, doctoral→doctoral)

Credit recognition

• 12+ credits → 2nd-semester entry (1 semester recognized) / 24+ credits → 3rd-semester entry (2 semesters recognized)
• Current master's/doctoral students submit a Credit Recognition Form twice (written by the department):
  ① include current courses (grades pending) and proceed (conditional on completing them)
  ② if admitted, submit the final transcript to the department 1–2 months before the semester → submit the final Credit Recognition Form to the Academic Office

Procedure when a transfer applicant appears

• ① Tell the applicant: have the department send the Credit Recognition Form to One-Stop (with transcript + course-registration confirmation)
• ② Department → sends to the staff in charge
• ③ Staff → requests review by the Academic Office (check course classification etc.)
• ④ After review, request the applicant's signature
• ⑤ Applicant prints, signs, sends the scan to the department
• ⑥ Department prints, gets the chair/advisor's seal, and submits to the One-Stop Service Center

• Submitting a family relationship certificate + single-mother/father confirmation is OK

If the single-mother/father confirmation cannot be issued, submit these two:

• ① Household register issued after the applicant's birthday (the parent must be listed as unmarried)
• ② The applicant's original written statement explaining the situation

• Sejong University graduate academic documents have no 'graduation certificate' — only a 'Degree Conferral Certificate'
• This Degree Conferral Certificate is recognized as the graduation certificate

• For the General Graduate School master's short-track (2 semesters), tuition is paid only twice (1st & 2nd semester)
• There's an extra semester in between (like a seasonal term), but tuition is paid only twice a year

• A 3rd round was run temporarily, but those applicants didn't have enough time to get a visa and arrive before the semester started (visas are also harder to issue once the semester begins)
• After reporting to the President, it was decided to run only up to the 2nd round

• Applying to multiple departments & programs at once: not allowed
• Applying to a different department/program in a different round: allowed
• Applying to a different graduate school in the same round: allowed
• Document transfer from round 1 → 2: allowed
• Round-1 admitted students cannot apply in round 2

• ⚠️ The system doesn't block it — if you apply to several and are admitted to all, you must choose and pay for only ONE

Answer quickly and use the set greeting.

• Whether you are at your seat or not, answer before the phone rings more than 3 times (if not your desk, pick up with ＊)
• If you can't resolve it or another language is needed, ask or hand over right away
• Never answer with '여보세요' — be careful!

When another desk rings and no one can take it:

• Pick up quickly when it rings / after answering say in Korean: "대신 받았습니다. 원스탑서비스센터입니다." (= "I'm answering on their behalf, One-Stop Service Center.")

1. Press the hook and dial the number of the person you're transferring to.
2. When their phone starts ringing, hang up your handset.
3. They pick up and the call connects.

If the person is on another call

• You'll hear a busy "beep-beep" tone.
• To return to the original caller, press the hook several times while listening — it reconnects.
• Once back, tell the caller they're busy and take a contact number.

When you answer someone else's desk phone (say in Korean):

• For longer absence (annual leave): "○○○ 선생님은 △△일 출근 예정입니다. 메모 남겨드릴까요?"
• Check absence/leave schedules in advance

Transfer a call to another department carefully — never on a keyword alone.

• Don't go by a keyword (e.g. "TOPIK") — listen to the full situation, then decide
• All foreign-admissions questions are answered by One-Stop (us) — if it's ours, we handle it
• Transfer only when the responsible department is certain; if unsure, ask a colleague nearby or transfer to the operator (switchboard)
• ⚠️ Send to Academic Affairs (교학과) only for graduation / scholarship

• Printers: by the gray front door / behind the work-study desks
• Label paper goes in the color printer — but it's complex and can jam inside, so printing on the B&W printer is recommended
• Select 'Label Printer' in the driver

Path

• Network settings → Change adapter settings → Local Area Connection → Properties → Internet Protocol Version 4 (TCP/IPv4) → Properties

Values

• IP: 223.195.52.nn (per desk)
• Subnet: 255.255.255.0
• Gateway: 223.195.52.1
• DNS: 210.107.239.131 / 8.8.8.8

• Stamp all documents with the receipt stamp (접수도장)
• ⚠️ The start date for stamping is set separately each round — stamp documents arriving on/after that round's date. It changes every round, so always check!
• Documents bundled with the household register (호구부) only need one stamp
• The verification-complete stamp always goes top-right of the page
• Scanning: do not scan documents without the green stamp at the top right

• When binding documents, remove the clear file first.
• After binding, keep the list with binder numbers safe.
• Binder used: pipe binder B875-7A (2 holes, 10cm)

Label format (font: Recipekorea M / 레시피코리아 M)

• Label (10 cells): University name / Dept + Major
• Label (16 cells): Term
• Label (16 cells): List number
• Index (1.8cm): List number

Printing labels

• ★ Always use NEW label paper — otherwise risk of jamming
• ① Print from Desk 3 → choose 'Label Printer'
• ② Open the left lid of the color printer and place the label paper face-down (↑ pointing up)
• ③ Print

🟢 Printer at the back

• Density: darker +2
• Sharpness: sharper +2
• Background removal: off
• Photo-paper scan: on
• Contrast: weaker -2

🟡 Printer by the door

• Scan density: dark
• Sharpness: strong
• Background erase: off
• Contrast: weak

• After verifying a QR/number, always apply the verification-complete stamp.
• Default spot: top-right of the page
• If a page has several things to verify → stamp next to each QR or number

• Documents arriving after the date set for that round
• Stamp the receipt stamp based on the arrival date

Order

• ① Mail ledger · ECOUNT
• ② Receipt stamp (application form)
• ③ Add a blue 'late' color sheet in front of the application form
• ④ Put in a clear file
• ⑤ Place in the basket

Same color scheme for undergrad & grad (classified by field). Dots show the real sticker color.

• Humanities (red) — Korean Lang & Lit · English · Japanese · Chinese Trade · Education · History · Media & Comm · Public Admin · International Studies · Law · Global Leadership
• Business·Economics (orange) — Business Administration · Economics
• Hotel (brown) — Hospitality, Tourism & Food Service Mgmt
• Engineering·Science·Life (green) ※not Computer Sci — Math & Stats · Physics(Astronomy) · Chemistry · Food Sci & Biotech · Biological Systems · Smart Bio Industry · Electrical/Electronic · AI Convergence Electronics · Semiconductor Systems · Info Security · Software · Content Software · Creative Studies · AI & Robotics · Intelligent Mechatronics · AI Data Science · AI & Info Convergence · Architectural Eng · Architecture · Civil & Environmental · Environment & Energy · Integrative Bio · Bioresources · Mechanical · Aerospace · Nano/Advanced Materials · Energy & Mineral Resources · (Quantum) Nuclear · Adv. Integrated Medicine & Pharma
• Computer Science (blue) — Computer Science & Engineering
• Music (pink) — Music
• Arts·Sports (yellow) ※not Music — Fine Art · Design Innovation · Physical Education · Dance · Fashion Design · Comics & Animation · Film Arts
• Interdisciplinary·Liberal (black) — Interdisciplinary programs (Performance·Film·Animation / Smart Bio / Climate Energy / Climate Tech / Urban·Real Estate·Distribution / Marine Systems / Welfare·Communication / Korean Translation) · College of Liberal Studies
• Scan-verified (gold) · Expected graduate (purple)

Abbreviations used when entering data in ECOUNT.

• F2 = FORM 2 · Study Plan
• F4 = FORM 4 · List of Research Accomplishments
• F5 = FORM 5 · Letter of Confirmation on Financial Support
• F6 = FORM 6 · Letter of Verification of Research Capability
• F7 = FORM 7 · Letter of Recommendation on a Researcher for an External Research Project
• CHSI(D) = Online Verification Report of Higher Education Degree Certificate
• CHSI(Q) = Online Verification Report of HE Qualification Certificate
• CHSI(R) = Online Verification Report of Student Record

📄 Download forms

• Form 2 · Study Plan
• Form 4 · Research Accomplishments
• Form 5 · Financial Support Confirmation
• Form 6 · Verification of Research Capability
• Form 7 · Recommendation on a Researcher (External Research Project)

University/Graduate exam number structure

• Admission unit code (4) + Admission type code (1) + Round (1) + Serial number (4)
• Admission unit code (4): department code
• Admission type code (1): International = 5, International transfer = 6
• Round (1): 1st = 1, 2nd = 2, 3rd = 3
• Serial number (4): 0001–9999

In principle, submitted original documents are not returned (regardless of admission result).

• Applicant documents are kept for 10 years (National Archives of Korea standard)
• Claims of "issued only once in a lifetime" are usually untrue — reissuance is just difficult; it is often obtainable
• ⚠️ After the application period has passed, returning the original means the submitted application document is lost → this can later cause problems for our office

If they still strongly insist on return

1. Require an official document proving it is issued only once (usually none exists, so return rarely happens)
2. Acceptable proof: an email from the issuing institution's official domain · an original with the issuer's signature · stated in that country's law · a confirmation from the Ministry of Education (or equivalent), etc.
   (re-attach the document PDF; if none, include the document's unique reference number)
3. If return is confirmed: make a both-sides-identical copy + stamp "verified against original" → record the date · requester · reason · that all originals were verified, and file the official once-issued proof with the student's records
4. Pickup info (who / when / exactly which document) via their own email to our department email / fill in the outgoing-document log on pickup / forward received emails to the person in charge

• CoA issuing and upload are handled by RPA (automation).
• Our (work-study) job is only the prep work — receive and process the required submission documents (receipt stamp · verify · upload).
• Reference system: Open HiKorea FIMS ↗

■ Basics

• Required amount: 16,000 USD / 20,000,000 KRW / 110,000 RMB (other currencies → convert to KRW and write next to the amount)
• Must be issued within 30 days of the expected arrival of the final academic documents / agreement

■ Receiving & marking

• When a new balance arrives, check it matches the version in the balance-request Excel we sent
• In pencil at the top-right: name + exam number + department + self/father/mother (본/부/모) + 'balance' + date + ㅇㅍ (mail)/ㅂㅁ (visit)
• If an Alien Registration Card copy was submitted, place it in front of the Verification of Deposit
• If it is a copy and can be verified, after verifying → stamp verification-complete right next to where the verification method (QR / URL / number) is shown and write the date and verifier

🇨🇳 China-specific

• ⚠️ Only a Verification of Deposit from one of these four banks is accepted: Bank of China (中国银行) · Agricultural Bank of China (农业银行) · ICBC (工商银行) · China Construction Bank (建设银行)
• Check the freeze date is after the semester start date
• Chinese students in Korea may submit from Bank of China, Seoul Branch

• Whether the Agreement is accepted depends on undergrad/grad and graduation timing → others submit final academic documents only (exact timing & deadline change each round)
• Processing: ECOUNT + spreadsheet + date (mail/visit) + verification + SOS upload
• For pledge/education-doc submissions, check 'graduated / expected to graduate' in ECOUNT
• Not accepted by email — if a student asks, visit or mail only
• For expected-graduation students, check: ① (esp. undergrads) when will they graduate? or re-submitting? ② uploaded to SOS? ③ student with an ARC? submitted a Korean bank? ④ tuition payment status
• Students who couldn't pay 1st-round tuition can pay in the 2nd-round period → CoA issuance etc. follow the 2nd-round schedule
• Before sending a 'missing documents' email, check with the supervisor first
• In charge: Undergrad = Ms. Miri / Grad = Gil Gwan-ung / Business·Convergence = Mr. Sehyuk
• When done, put it in the basket in the drawer

• SOS top 'Passport Info': merge the new + existing passport files into one and upload + update the passport number
• Bottom 'Additional Admitted-Applicant Info': confirm the passport file was uploaded

• After the online deadline: Payment Mgmt → Payment Status → download INITIATED·PROCESSED list
• Search again by the student's account (Payment status: select) → see all payment attempts → confirm status
• Note: if a student who was INITIATED pays again, the payment ID changes but the exam number & account stay the same (unless they reapply with a new email)

Initiated

• Selected a payment option and locked the rate (booked) but not yet completed / Flywire hasn't received funds. Rebooking creates multiple payment IDs
• Not yet in Flywire account. Card = real time (Guaranteed), bank transfer = after ~10h. If still Initiated after a day, student sends payment ID + remittance proof to support
• To cancel (past deadline etc.) → Sejong requests it from Flywire. If already remitted but not received, a $20 bank fee applies on refund

Verifying / Processed

• Required country-specific documents not submitted, or extra security needed (China/Vietnam/India students paying by bank transfer must upload the school-issued invoice)

On hold

• Payment done but a refund request came in (awaiting school confirmation), or required info missing at booking → Flywire contacts the student and holds until a reply

Guaranteed — payment complete

• Student completed payment; Flywire is processing internally (refund可 by email)

Delivered

• Flywire has remitted to the school (deposited 2 business days after remittance; refund via dashboard)

Expired

• Auto-cancelled because payment wasn't completed by the booking expiry

Cancelled

• Student cancelled without completing (e.g., chose another method)

• An account issued per applicant so students in Korea can pay tuition easily.
• Process: the applicant sends a virtual account request email → we open (issue) the account for them
• Managed in a separate spreadsheet (request & issue records)

Take 5 seconds before hitting Send.

• Is the recipient address correct?
• Is the name as on the passport?
• Are the exam/student number correct?
• Is the attachment included?
• Are the dates/deadlines correct?
• Greeting & signature (One-Stop Service Center, Admissions) included?

Re-check the email address.

• Is the address wrong?
• If the ID contains the applicant's name/birthdate, is it accurate?
• Is a dot (.) missing or are there two or more?
• Is the domain (after @) spelled correctly?

• For any missing-document notice (CoA or document), always send to BOTH the applicant's email AND the agency (유학원) email

• IELTS
• TOEFL
• TOPIK
• TEPS